DocManager Pro

1. 7-Day Money-Back Guarantee

All paid subscription plans come with a 7-day unconditional money-back guarantee. If you are not satisfied with our service for any reason, you may request a full refund within 7 days of your initial purchase.

2. Renewal Refund Policy

For subscription renewals, you may request a refund within 48 hours of the renewal charge. After 48 hours, renewal fees are non-refundable.

3. How to Request a Refund

To request a refund, please send an email to our support team at support@docmanager.pro with your account email and order details. We process all refund requests within 5-7 business days.

4. Refund Method

All refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

5. Exceptions

Enterprise custom plans and one-time setup fees are non-refundable. Discounted promotional purchases may be subject to different refund terms as specified at the time of purchase.

6. Anti-Money Laundering (AML) Compliance

All payments must originate from legitimate and lawful sources. We strictly prohibit the use of our platform for money laundering, terrorist financing, or any other illegal financial activities. We reserve the right to refuse, suspend, or reverse any transaction that raises reasonable suspicion of illicit activity. For transactions exceeding regulatory thresholds, we may require additional identity verification documents. All suspicious transactions will be reported to relevant authorities as required by applicable law.

7. Contact Us

1. Information We Collect

We collect information you provide directly, such as your name, email address, and payment information. We also collect usage data including document metadata, login timestamps, and feature interaction logs.

2. How We Use Your Information

Your data is used to provide and improve our document management services, process payments, communicate with you about your account, and ensure platform security.

3. Data Security

We implement industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. All documents are encrypted before storage.

4. Data Retention

We retain your data for as long as your account is active. Upon account deletion, all personal data is permanently removed within 30 days.

5. Third-Party Services

We use PayPal for payment processing. We do not sell, trade, or rent your personal information to third parties.

6. Your Rights

You have the right to access, correct, delete, and export your data at any time. You may also withdraw consent for data processing.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email at least 14 days in advance.

8. AML / KYC Compliance

In compliance with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations, we may collect and verify identity information including government-issued identification documents, proof of address, and source of funds declarations. This information is collected solely for compliance purposes and is stored securely with restricted access. We may share necessary information with regulatory authorities when required by law. Failure to provide requested verification documents may result in account suspension or transaction reversal.

9. Contact Us

For privacy-related inquiries, contact us at privacy@docmanager.pro.